Mac Pros partners with Apple to connect people with technology. Everyone on the Mac Pros team is an important part of helping customers discover and benefit from the right products for their individual needs and interests.
Transform Mac Pros visitors into loyal Mac Pros customers. As an Apple Specialist, you help create the energy and excitement around Apple products, providing solutions and getting products into customers’ hands. Always curious, you stay on top of news about products and initiatives, ready to apply your expertise in customer interactions.
Help customers get more out of Apple products by sharing knowledge and providing exceptional service. As an Apple Specialist, you get new owners started and give current ones quick and efficient support. You provide customer training and teach our customers how to bring their projects to life.
By helping Mac Pros build and maintain strong relationships with customers, you are a big part of our success.
At Mac Pros, you maintain customers’ trust in Mac Pros and in Apple as the skilled expert, troubleshooting and repairing products. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own.
You also educate other employees about products, while independently keeping your own technical know-how up to date. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. You fulfill our service commitment with style, speed, and skill.